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Kitces & Carl Ep 8: What Would You Do With Your Time If You COULD Be More Productive As A Financial Advisor?

May 23, 2019 07:03 am 0 Comments CATEGORY: Personal/Career Development

Last fall, Kitces Research published its first study measuring how financial advisors actually spend their time. The analysis revealed that advisors in the aggregate work an average of about 43 hours per week… yet when we asked about the time they spend on all the various task that they have to accomplish during the week, the total came out to a whopping 52 hours, suggesting that perhaps we’re far more buried in our work than we realize. Yet that shouldn’t be terribly surprising, since humans tend to be notoriously bad about making aggregate estimates, like the amount of time we spend looking at our phones or the number of calories we take in on any given day.

In our eighth episode of “Kitces & Carl”, Michael Kitces and financial advisor communication guru Carl Richards sit down to discuss how financial advisors are spending their time, strategies that can help advisors focus more on what they’re best at… and what might be accomplished by increasing your business (and personal) efficiency in the first place.

For instance, despite being a business that’s all about serving clients, a deep dive into the data reveals that advisors actually only spend about 20% of the time meeting with clients. Which could mean that, despite all the great technology that’s come online in recent years, it hasn’t accomplished its most important task: to actually reduce the time we spend on all the other things that we do when we aren’t sitting across the desk from our clients. As in practice, beyond the 20%-time in client meetings, advisors still spend significant time on such activities as meeting prep and follow-up (30%), business development (20%), and investment management (11%)… with the remaining time being spent on operations, professional development, and various administrative duties.

Of course, there are some challenges around spending more than 20% of your time with clients (since we tend to reach our mental capacity once we’re serving somewhere between 100-150 clients in the first place, and clients will only meet “so many” times per year), there’s still an opportunity to get better at spending more time at the things that only we can do, and handing off the remaining responsibilities for those tasks that don’t need our unique expertise, to begin with. Because the reality is that the chances that we’re really good at all those “other” things that take up the majority of our time as advisors are about zero anyway! In fact, the data shows that when advisors have someone they can delegate tasks to (e.g., a paraplanner or associate advisor), they have (on average) 64% more clients and have 80% more take-home pay than advisors that don’t… simply due to the fact that they end out using the extra time to spend with more clients!

Ultimately, though, we do still need to ask ourselves, “to what end?” Do we really want to become so efficient and have so many clients that we can’t even remember who they are when we meet with them? Or instead, is perhaps the point of greater efficiency less about doing more stuff, and more about spending time on things that are important to us instead? In other words, we spend so much energy and time helping our clients find their “why” and focus on what matters most to them… so maybe we should do the same for ourselves, too.

And so, the question becomes: if you’re spending 20% of your time as an advisor serving your clients, what would you do if you could free up more of the other 80%?

Navigating The Social Security Earnings Test When Only One Spouse Is Retired

May 22, 2019 07:02 am 0 Comments CATEGORY: Retirement Planning

The decision of when to begin taking Social Security benefits is one of the most important questions for many retirees. Unfortunately, thanks to the maze of Social Security rules individuals must navigate, it is often also one of the most complex. And while many retirees are aware that claiming Social Security benefits “early” can lead to a reduced benefit, research has shown that fewer individuals understand the Earnings Test rules that can also impact benefits when a young (pre-Full-Retirement Age) worker decides to claim benefits while also still working.

Under the Earnings Test rules, if an individual is under their Full Retirement Age for all of 2019, then Social Security will withhold $1 of benefits for every $2 of earnings over the annual $17,640 limit. Similarly, if an individual reaches their Full Retirement Age in 2019, then the annual Earnings Limit threshold is increased to $46,920, and Social Security will withhold “only” $1 of benefits for every $3 of earnings over that amount. And notably, only earnings attributable to work performed before an individual reaches their Full Retirement Age counts toward that total.

When benefits are withheld due to the Earnings Test, the Social Security Administration will withhold such benefits starting at the beginning of each year (or immediately when benefits begin midyear) and continue to not pay benefits every month until the full amount has been withheld. Furthermore, Social Security does not pay partial benefits for any month, so for those impacted by the Earnings Test, no benefits are paid until a full month’s Social Security check can be paid.

Individuals who retire midyear often benefit from special “Grace Year” rules, which apply in the first year in which an individual is entitled to a Social Security benefit and earns less than the “monthly limit” in at least one month. Under these rules, an individual is entitled to receive an unreduced-by-the-Earnings-Test benefit for any month in which they did not earn more than the monthly limit. The monthly limit is 1/12 the annual limit.

Notably though, while the Earnings Limit can reduce (or even eliminate entirely) a pre-Full-Retirement-Age worker’s monthly benefit, no similar restrictions apply to other types of income. Thus, a young Social Security recipient can have substantial retirement distributions, portfolio income, and/or other non-earned-income without having any benefits withheld due to the Earnings Test.

It’s also important to note that the Earnings Test impacts different types of Social Security benefits differently. An individual’s retirement benefit or survivor’s benefit, for instance, is only impacted by the Earnings Test based on that individual’s own earnings. By contrast, spousal benefits can be “hit” with the Earnings Test if either the spouse receiving the benefit is young and working, or if the spouse on whose earnings record the benefit is being paid is young and working!

Thankfully though, benefits “lost” to the Earnings Test aren’t generally lost forever. Instead, when an individual reaches Full Retirement Age, the Social Security Administration will recalculate the individual’s Earnings-Test-reduced-benefit, reducing the actuarial reduction for claiming early by the number of months in which no benefits were received due to the Earnings Test.

There are, however, some situations in which benefits withheld by the Earnings Test truly are lost forever. Such scenarios include situations in which a Social Security recipient does not live long enough to reap the benefits of an actuarial reduction, and those where an individual who is already past their Full Retirement Age is eligible for spousal benefits, but has spousal benefits withheld due to a younger working spouse’s earnings.

#FASuccess Ep 125: The Upside Opportunity Of Finding Out Your Advisory Firm Is Being Sold, with Sabrina Lowell

May 21, 2019 07:09 am 0 Comments CATEGORY: Podcast

Welcome back to the 125th episode of Financial Advisor Success Podcast!

My guest on today’s podcast is Sabrina Lowell. Sabrina is an advisor and principal with Private Ocean, an independent RIA in the San Francisco area that oversees $2.2 billion of assets under management for nearly 1,000 affluent clients.

What’s unique about Sabrina, though, is the path that she took to becoming a partner with Private Ocean, when it was decided last year that the firm she had worked at for the preceding 16 years was going to be sold to an external buyer, and they began the collaborative process of trying to identify what buyer would both be ready and willing to buy out the firm’s original founder and give Sabrina and other next-generation leaders at the firm an opportunity to move up and grow in the new firm.

In this episode, we talk in depth about what the process was like of putting Sabrina’s prior firm, Mosaic Financial Partners, up for sale. How their management team worked with an investment banker not only to find potential buyers who could afford the acquisition, but who would also be a cultural fit for the firm. The key filters that the firm used to vet its prospective buyers beyond just what buyers were willing to offer financially, including their core values alignment, their compensation philosophy with clients, their investment and financial planning philosophies in serving clients, and the career growth opportunities for staff. And what it’s like to actually try to vet a potential buyer to figure out if they’re really a good fit or if the firm is just making the mistake of thinking the grass must be greener on the other side.

We also talk about the challenges of trying to execute internal succession plans and why Mosaic ultimately decided to go with an external buyer instead. How Sabrina broke the news to her clients that a transition was going to happen, the way her own role has restructured in a positive way once she had the opportunity to work in a larger firm that had more dedicated resources so she didn’t have to wear as many hats, and why next-generation advisors sometimes can find more upside opportunity in having their firm sold to a larger one than becoming the successor themselves.

And be certain to listen to the end, where Sabrina talks about her own challenges in evolution and learning to do business development when she started out as an employee advisor in her early 20s. The structured center of influence strategy her firm uses to cultivate referral relationships that she learned through the Schwab Executive Leadership Program, how her own career path and even what she thought she wanted from her career has changed over time, and Sabrina’s key tip for finding out whether a potential advisory firm is really open to adapting and changing as the business grows.

Growing An Advisory Firm’s Org(anization) Chart As The Advisory Firm Grows

May 20, 2019 07:05 am 0 Comments CATEGORY: Practice Management

One of the fundamental challenges in growing an advisory firm beyond just the founder (and a handful of people to support him/her) is that a growing number of employees necessitates a greater amount of organizational infrastructure to support the people. From a human resources person (or eventually team) to the emergence of mid-level management, and the eventual erosion of decision-making efficiency as more partners/owners are introduced… it’s not uncommon for advisory firms that are growing to suddenly lose momentum, precisely because their growth causes the current structure of their organizational chart to break down and lose its effectiveness.

In this guest post, practice management guru Philip Palaveev of The Ensemble Practice shares his perspective on how, exactly, an advisory firm’s “org chart” should change an evolve as the business grows. Because the reality is that when it comes to advisory firms, one size does not fit all when it comes to the proper structure of an org chart… not just because different advisory firms have a different focus and style, but because the needs of the organization itself will vary depending on whether there are 10, 25, or 50+ employees.

The starting point of a formal organizational chart structure typically emerges by the 10^th employee, when it’s not enough to just have “people” who accomplish various roles in the business. Instead, formal (and increasingly specialized) roles begin to emerge in the firm, and the firm begins to set forth “positions” (that certain people may fill), rather than just gather together a growing number of people.

By 15+ employee, the growing specialization of positions within the firm begins to form departments, where multiple employees who share in a certain functional role within the firm (e.g., the investment team, the operations team, the advisory team) begin to form into groups, with multiple tiers of positions within the department that begin to create the future career tracks within the firm.

With continued growth past 25 employees, the advisory firm becomes so large and complex that there is typically a need for “full-time” management of the firm (e.g., a Chief Operating Officer), beyond just having founders who wear the hat of owner, leader, and advisor with clients. In fact, by 25+ employees, it’s not uncommon for ownership and management to begin to separate altogether, as not all partners necessarily can (or need to) have a role in the actual management of employees.

By the 40-employee headcount, the founders are often so distant from the end-employees and the meetings they’re having (both internally, and with clients), that true “culture” begins to emerge… a standardized set of norms that define what typically occurs in the firm even when no one is watching. Which in turn necessitates a growing focus on defining what the firm’s formal culture is… because it’s simply not possible for the founders to fully manage (or have much interaction at all) with everyone in the org chart.

And as advisory firms cross the 50-employee threshold, the size of the firm often mandates a “representative governance” model, as the firm often introduces enough owners/partners that it’s not even effective to give every partner a “seat at the table” anymore. Instead, a Board of Directors tends to form, and decisions are made by the Board and the firm’s management team, which the partners represented by certain members of the Board (but without the direct involvement of them all).

The key point, though, is simply to recognize that advisory firms tend to go through consistent challenges as their employee headcount and “org chart” reach a certain size and complexity thresholds… which, notably, are based not primarily on revenue, but actually on the number of people in the org chart (who must be connected to each other and managed). For which, hopefully, this article will serve as a helpful guide about how advisory firms who are “stuck” on how best to design (or restructure) their own Org Chart can move on to the next level.

Weekend Reading for Financial Planners (May 18-19)

May 17, 2019 02:53 pm 0 Comments CATEGORY: Weekend Reading

Enjoy the current installment of “weekend reading for financial planners” – this week’s edition kicks off with the huge industry news that mega-RIA United Capital has been sold in a mega-deal to Goldman Sachs for a whopping $750M, in what is both an eye-popping valuation (nearly 3X revenue) that strongly validates the industry’s RIA trend and also signals a major shift for Wall Street itself as Goldman Sachs enters its biggest deal in nearly 20 years to move into the RIA business itself.

Also in the news this week was the announcement that, after years of relying on the Broker Protocol to recruit breakaway brokers from wirehouses, HighTower is now shifting to an RIA-acquisition model and dropping its own no-longer-relevant participation in the Broker Protocol. And the CFP Board has released a new guide with suggestions for what fee-only advisors should be mindful of with the new CFP Board Standards of Conduct coming this fall… as the reality is that it’s not only the broker-dealer community that is impacted by the new rules.

From there, we have several insurance-related articles, including the news that John Hancock is going to start offering LTC policyowners the chance to add a co-pay to their policy benefits as a way to mitigate premium increases, a look at what to consider when evaluating a hybrid LTC insurance policy for a client, and a broader industry look at the ongoing trends in the LTC insurance marketplace (from the ongoing rise of hybrid LTC policies that now outsell traditional LTC insurance almost 4:1, to the emergence of basic LTC coverage attached to Medicare Advantage plans).

We also have a few articles on the rise of video in financial advisor marketing, from tips and best practices in recording and sharing videos (it’s OK to record vertically, but it’s time to add subtitles!), additional tips to prepare if you’re about to start doing video for the first time, and a look at how it’s becoming increasingly common to record a video for your website when changing firms to explain the switch to your clients (both as a means to more personably get the message out to them all at once, and also because it’s easier to navigate the Broker Protocol if the former clients come to you and your website!).

We wrap up with three interesting articles, all around the theme of what’s changing (and what’s not) in the world of financial advice: the first looks at the divide between the “historians” (who suggest that the financial services industry has faced technology disruption before, and always ends out on top) versus the disruptors (who believe this time is really different) and which side is likely to win; the second explores a fascinating study that finds, in the aggregate, that the financial services industry has actually managed to maintain an aggregate fee that amounts to about 1.5% to 2% of all-in costs since the late 1800s (as the industry’s services and products evolve, but its “cut” remains almost exactly the same in the end!); and the last is a fascinating thought experiment from industry commentator Bob Veres about how the financial planning profession, in particular, will likely look different 20 years from now (when he predicts the transition from our product-based roots to our advice-centric value propositions will be complete, and the entire nature of the role of the financial advisor will look fundamentally different than it does today).

Enjoy the “light” reading!

Kitces & Carl Ep 07: Authenticity Vs. Professional Credibility And Admitting Your Own Financial Sins

May 16, 2019 07:03 am 0 Comments CATEGORY: Personal/Career Development

As a financial advisor, credibility is crucial to the advisor-client relationship; after all, if clients don’t believe the advisor’s advice is credible, then they’re not likely to follow through on it (and/or may not be willing to hire the advisor in the first place). Which, similar to professionals in other knowledge-based fields, often results in feeling the pressure to always have all the answers, and always have your own financial house in order… out of fear that a client may not trust and find credible the advice of an advisor who has made poor financial decisions themselves and hasn’t followed their own advice. Except the reality is that financial advisors are human beings too, we can all make mistakes, and in practice, it’s often our prior negative financial experiences as advisors that actually lead us to want to help others with their money in the first place. Which can actually make the financial advisor more authentic and relatable to clients who are experiencing similar challenges themselves!

In our seventh episode of “Kitces & Carl”, Michael Kitces and financial advisor communication guru Carl Richards sit down to debunk some long-standing myths around what it really means to be a “credible” financial advisor, why authentically owning up to your personal financial mistakes actually helps build trust and credibility (and might even end up helping you gain new clients), and why being relatable as a human being (who makes mistakes from time to time) may be one of the more important traits you can bring to the table as a financial advisor.

As a professional (whose fruits of that profession literally keep the lights powered on), one of the hardest things to do show your own vulnerability by admitting that you’ve made poor financial decisions yourself in the past, and/or don’t have all the answers to every question or problem. But the reality is that, if we can own up to our own poor financial decisions and mistakes that we’ve made along the way, both to ourselves and to our clients, it puts us in a much better position to meet our clients with empathy. Which in turn allows us to be less judgmental (and for clients themselves to feel less judged), and in a much better position to not only help them with the technical aspects of implementing the sound financial advice we give them, but to support their financial wellness as well (which is our ultimate goal in the end).

Because to achieve that goal and get clients to be honest with us, and themselves, about what they really value so that we can help them apply their capital towards what’s most important to them, it’s crucial to make sure that clients can relate to us as advisors. Which often means trying to bring yourself off the “advisor pedestal”, and meeting your clients where they are. Getting clients to talk openly about the financial mistakes they’ve made isn’t easy, but if you are open to sharing your own story, then you can help make them feel more comfortable by making it clear that you aren’t sitting there judging them (because you’ve “been there”, too).

And while there is such a thing as “over-sharing”, the key point is that authentically and openly admitting that you don’t know everything, and don’t always make optimal financial decisions, can ultimately help the people that you want to serve, and by extension, strengthen you own credibility as a professional in the process. Because all that fear that you have about feeling judged if you own up to your mistakes is the exact fear that every client who comes into your office has about being judged themselves by someone who they (wrongly) think has all the answers.

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Kitces & Carl Ep 8: What Would You Do With Your Time If You COULD Be More Productive As A Financial Advisor?

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Navigating The Social Security Earnings Test When Only One Spouse Is Retired

#FASuccess Ep 125: The Upside Opportunity Of Finding Out Your Advisory Firm Is Being Sold, with Sabrina Lowell

Growing An Advisory Firm’s Org(anization) Chart As The Advisory Firm Grows

Weekend Reading for Financial Planners (May 18-19)

Kitces & Carl Ep 07: Authenticity Vs. Professional Credibility And Admitting Your Own Financial Sins

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