Unlike retail investors engaged in markets, the general population still doesn’t trust the financial services industry 10 years after the financial crisis.
Yet, it appears that technology is one of the factors that has helped the financial services industry build trust with younger generations in recent years. According to a new survey, young professionals view technology as credible, which could be beneficial in continuing to build trust with them in years to come.
“Just as we have seen polarization of trust across many industries, the investment industry must strive to relate effectively to individual investors and provide high service levels to them.”
Paul Smith, President & CEO, CFA Institute
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